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Need more info? Check out our most frequently asked questions.

About Countryside Garden Centre

What are your hours?
Our store hours change seasonally throughout the year. For most current hours go to the contact us page where we always have our current hours.
Where is Countryside Garden Centre located?
We are located a few minutes south of Calgary, in the Hamlet of De Winton. Easy to access off of Deerfoot Trail or Macleod Trail. Our physical address is 31-2255 Drive West De Winton. You can find a link to our map under our contact us page.
What makes Countryside different from other garden centres?
We are growers and take the business of cultivating great plants seriously. It’s also a fun place to shop for plants, see what’s new and get creative in the garden!
Can I bring my dog to your Garden Centre?
Yes, we love our four legged friends. Please keep them on a leash and out of our flowerbeds, and of course bring your doggie bags to clean up. No dogs in our store though during busy spring/summer weekends.

Shopping & Ordering

Are all products that you carry available to purchase online?
No, we do not have all of our products available to purchase online. We allocate a selected inventory for online purchasing. We have specialty items with small numbers that are in store only as well as local artisan products, bulk products and custom creations available to purchase in store only.
What if we don’t see what we are looking for online? Can you bring it in?
Sometimes – our online inventory shows what we have available. We may have products coming in that are not available to purchase yet. Send us an email or****@cs***.com with your requests and we will do our best to help you find the plants you need.
Do you do discounts for large orders?
Yes, but it depends on the specific order and quantities. Our best pricing for larger orders is during our pre-order which runs from February to April. If you are looking at placing a large order (ie 20+ trees / 50+ shrubs) outside of this time frame please send us your plant list and we will let you know if we are able to offer a discounted rate.
Can I make changes after my online order is placed?
Unfortunately changes are not possible after your online order is placed.
How can I check on the status of my order?
Call us at the store and we’d be happy to help. You can also email us at or****@cs***.com to have us follow up with your order status.

Shipping & Pick up

My address is not in the standard shipping areas, how do I know what the fee is?
We are happy to help arrange for delivery over the phone and provide shipping information. You can contact our office for pricing information.
Do you deliver plants across the country?
Our regular delivery zones are in southern Alberta , Calgary and area. However, we have shipped plants to areas all over Alberta including Red Deer and Edmonton, Saskatchewan and British Columbia. Most of these orders have been for large trees. Currently we only ship our trees to Western Canada. To make shipping feasible, we would be sending a full truck. Please contact us directly for more information.
Can I make changes after my online order is placed?
Unfortunately changes are not possible after your online order is placed.
How and where are orders delivered?
Garden Centre Shop items will be delivered and placed on your doorstep/porch. Items such as pots, seeds, soil, tools, fertilizers. In cold weather we will call ahead to ensure you are home if you are receiving tropical plants.
How and where are outdoor plant orders delivered?
Outdoor plants will also be placed either on your doorstep or as close to as possible. If you need items moved into a backyard or elsewhere there will be fees associated with this and you will need to contact the store to discuss details.
How are bulk or palletized orders delivered?
For bulk orders or palletized rock, please leave specific drop instructions in the notes of your online order .
How are large Caliper trees orders delivered?
For large Caliper trees (40mm or larger), please make sure you have machines to move/plant these trees. They are very heavy 500 pounds++. These trees will be delivered to your curbside. If you require us to come back to move or plant these large trees, additional fees will apply.
When will I receive my online order for pick up?
It depends on your order. Garden Centre Shop items that are in stock and ready to go are generally available for pick up within the week. You will receive an email notification when your order is ready for pick up and instructions on where to go to pick up your order.
When will I receive my online plant order and Pre-Order for pick up?
Plants and Pre-Ordered items for pick up are made available with priority sequencing ie: Order in January your plants will be ready for pick up in early/mid May. Order in February receive plants in mid/end of May. Order in March, receive plants end of May/early June, order in April receive plants in early /mid June. Hanging basket pre-orders are generally ready for pick up between mid to end of May. Exceptions are always possible with weather conditions, staffing and plants just being slow to wake up for the season.
Who can pick up my order?
ID may be required upon pick up. Please call to let us know if person picking up order is different from the name on the order. Signature is required upon pick up.

Delivery & Installation

What do I need for machine accessibility?
Installation is based on machine access of 8’ width, clear flat path to install location. Read about installation requirements here.
What do I do if I don’t have access?
You can select a smaller tree or request hand installation for trees to a maximum size of 50mm or for evergreens 6-7’.
Do I get a cheaper price if I dig the hole myself?
No you do not. Pre-dug holes often require re-sizing.
Do I need to get utility lines located even if I know there are no lines?
Yes, it is for the safety of our crew and the homeowner. We need confirmation that underground utilities are all located prior to installation of trees. Failure to send us locates in a timely manner prior to installation day will result in delays, re-scheduling could mean sending your work order to the back of the queue. Alberta one call link.
Do I need to be home day of tree installation?
No, if you have your installation location clearly marked with a Countryside tree flag stake, you have your utilities located and unobstructed access to the planting site, leave it to us and we will complete the installation with no need for you to be at home.
What happens if I think there is access but when your crew arrives, they say there is no access?
If you are unsure, please contact us, provide photos and measurements prior to scheduling. If we arrive to plant trees and there is no access, the fee paid for the installation will not be refunded or credited back to you.

Returns, Refunds & Warranty

Can I return hardgoods?
Yes, within 15 days of purchase, accompanied by receipt. No refunds or exchanges without a receipt. Please read our Terms & Conditions.
Can I return a plant after I purchased it?
When a plant has left Countryside Garden Centre it cannot be returned. For more information click here.
What if something is wrong with my plant?
Reach out to us we’d be happy to help.
Do all plants have a warranty?
No, we only warranty regularly priced trees and shrubs for one year. See warranty details for more information.
How do I make a warranty claim?
Fill out our online warranty form. We will contact you after June 15, to process your warranty claim.

Landscape Design & Construction

Do you do landscaping?
Yes! That’s how we got started in this industry. We are well known for our creative and sustainable landscape projects.
How do I get started?
Fill out a landscape inquiry form. Or stop by the garden centre Saturday mornings (March – July or by appointment) to meet with one of our wonderful landscape designers for a free 15 minute consultation.
How much does landscaping cost?
It’s not cheap. To get quality work for a front or a backyard you should expect to spent no less than $10,000. This would be basic planting minimal hardscape. An average size fully landscaped yard you should expect to spend $75,000- 150,000+ . or on average 10% of the home’s value. Of course we are happy to work within any budget, our designers are great at letting you know where to start, whether it be a small project or a 5 year plan.
Do I need a design?
A landscape designer can really help save money by creating planting plans with material best suited for the space, location and design aesthetic. Investing in landscaping can help to enhance your home, increase property value and make it much more fun to spend time outdoors.
When is the best time to get a design plan done?
Now is the best time. Winter is great, we have more time to devote to planning as we are not so busy running projects.

About Other Services

Do you offer private workshops?
Yes, we are happy to host groups of 10 and over. We have a selection of classes that we typically offer, if you have something in mind please contact us with details.
Can I get custom annual planters done?
Yes, we take limited custom orders for spring planting. You can fill out a custom container order here. We will contact you for an estimate on your order.
Do you offer workshops year round?
Yes we do. Times and schedules vary based on the season.  Check the website for our latest events and workshops.
Do you rent your space for events and weddings?
Perhaps in the future, however we do not offer event rentals at this time.
Countryside Tree Farms & Landscaping