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Return Policy

Exchange on hard goods purchased at full retail price within 14 days of purchase, with a receipt.

Plant material is non returnable once it leaves the garden centre.
Regularly priced caliper trees, after 24 hours, a 25% restocking fee will apply for changes. No refunds on caliper trees. Please be sure you can take the tree prior to purchasing it.

ALL Pre-Orders and online orders are final sale. If quality of plant material is in question this must be brought to attention of our staff at time of delivery or pick up. A suitable replacement or credit will then be issued. No refunds will be given.

Sale Items

No returns, refunds, or exchanges on any sale items. No refunds, returns or exchanges on pre-order items.

Cancellation

Please contact us at a minimum of 48 hours prior to scheduled delivery date. Short notice cancellations are subject to a $90 rescheduling fee and will be put at the back of our scheduling queue.

Countryside Tree Farms